Privacy Policy for Storage Bethnal Green Customers
This Privacy Policy explains how Storage Bethnal Green collects, uses, stores and protects personal data relating to customers within the Bethnal Green area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act, and it applies to all customers who enquire about, use, or have used storage services supplied under the Storage Bethnal Green name.
By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it carefully so you understand how and why we process your information, and the rights you have in relation to your data.
Data Controller
Storage Bethnal Green acts as the data controller for the personal data described in this Privacy Policy. As the controller, we decide how and why your personal data is processed, and we are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, enter into a contract with us, or use our storage services in the Bethnal Green area:
Identification and contact information, such as your full name, postal address, billing address, and any contact details you choose to provide, including email address and other communication details.
Customer and contract information, such as your storage unit details, rental start and end dates, contract numbers, payment status, and correspondence related to your contract or enquiries.
Payment and billing information, such as limited payment method details and transaction records. We do not store full card details where payments are processed through secure third party payment providers.
Security and access information, which may include access logs for storage units and premises, identity verification records, and, where in operation, closed circuit television footage used for premises security and crime prevention.
Technical and usage information, where relevant, including basic usage information when you interact with our online content, such as the time and date of your enquiry and the pages viewed, for administration and service improvement purposes.
How We Collect Your Data
We may collect personal data from you directly when you make an enquiry, obtain a quotation, sign a storage agreement, make a payment, request customer support, or otherwise communicate with us.
We may also receive data from third party processors who provide services on our behalf, such as payment service providers, identity verification providers, security and access control providers, and accounting or invoicing providers, to the extent necessary for us to deliver and administer our storage services.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the specific processing activity, we rely on the following lawful bases:
Performance of a contract: We process your personal data where it is necessary to enter into or fulfil a storage contract with you, including setting up your account, handling payments, providing access to your storage unit, and communicating with you regarding your agreement.
Compliance with a legal obligation: We may process your data where this is required in order to comply with legal or regulatory requirements, including tax and accounting obligations, fraud prevention, and responding to lawful requests from authorities.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This includes managing and improving our services, maintaining the security of our premises, protecting our property, handling queries and complaints, and keeping basic records of past customers.
Consent: In limited cases, we may rely on your consent, for example for certain forms of direct marketing or voluntary feedback. Where we rely on consent, you have the right to withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotations, and supply information about our storage services in Bethnal Green.
To create and manage your customer account, administer your storage contract, process payments, send invoices and receipts, and communicate essential information relating to your storage unit.
To manage access to our storage premises, support premises security, and protect the property of customers and Storage Bethnal Green.
To maintain internal records, perform audits and financial reporting, and comply with legal and regulatory obligations.
To improve our services, handle customer feedback and complaints, and manage business operations, including training, quality control, and service optimisation.
Data Sharing and Processors
We may share your personal data with trusted third parties who process data on our behalf to help us provide and manage our services. These third parties act as data processors and are contractually required to process your data only in accordance with our instructions, to keep it secure, and to comply with data protection law.
Typical categories of data processors include payment service providers processing your transactions securely, providers of accounting and invoicing software, providers of security and access control systems, and external professional advisers such as accountants or legal advisers where necessary.
We may also need to share your personal data with public authorities, law enforcement bodies, or regulators where we are under a legal obligation to do so, or where this is necessary to protect our rights, property, or the safety of others.
We do not sell your personal data to third parties.
Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
In general, we keep customer and contract records for the duration of your agreement with us and for a reasonable period thereafter, typically up to several years, to resolve disputes, respond to queries, and comply with legal obligations. Security records, such as access logs or CCTV where in use, may be retained for shorter periods unless they are required for investigation of an incident or legal claim.
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
International Data Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for any international transfer of personal data. This may include reliance on an adequacy decision or the use of standard contractual clauses or equivalent mechanisms, as required by data protection law.
Your Data Protection Rights
As a customer of Storage Bethnal Green, you have a number of rights in relation to the personal data we hold about you, subject to certain limitations and exemptions under applicable law:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of your data, together with information about how we use it.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used, machine readable format and to transmit that data to another controller where this is technically feasible.
Right to object: You have the right to object to processing we carry out on the basis of our legitimate interests, including any direct marketing activities. If you object, we will stop processing your personal data unless we have compelling legitimate grounds to continue or we need to do so for legal reasons.
Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to the personal data we hold about you, or if you have any questions or concerns about how we handle your information, you can contact us using the contact methods provided on our website or in your contract documents.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would welcome the opportunity to address your concerns directly before you approach a supervisory authority, so we encourage you to contact us first.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide in the Bethnal Green area. Any updates will take effect when the revised policy is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we process your personal data.
