Storage Bethnal Green Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Bethnal Green provides storage and related removal services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests storage or removal services from Storage Bethnal Green.
Services means any storage, handling, packing, loading, unloading, transport, removal, or associated services provided by Storage Bethnal Green.
Goods means the items which the Customer delivers, or arranges to be delivered, into storage or for transportation by Storage Bethnal Green.
Contract means the agreement between the Customer and Storage Bethnal Green for the provision of Services, comprising these Terms and Conditions and the details confirmed in writing as part of the booking.
2. Scope of Services
Storage Bethnal Green offers storage services and may also provide associated removal and transport services to and from the storage facility or other addresses within our normal service area. The exact scope of the Services will be set out in the quotation or booking confirmation.
Any additional services requested after the initial booking, including extra collection or delivery points, additional labour or packing materials, will be subject to availability and may incur further charges.
3. Booking Process
All bookings are subject to availability and acceptance by Storage Bethnal Green. An enquiry or quotation does not constitute a confirmed booking.
To make a booking, the Customer must provide accurate information about the Goods, access at the collection and delivery addresses, parking arrangements, and any special requirements. The quotation will be based on this information.
A booking is only confirmed when Storage Bethnal Green has issued a written confirmation, which may be by letter or electronic communication, and any required deposit has been received in cleared funds.
Storage Bethnal Green reserves the right to refuse any booking or to cancel a booking where the information provided is incomplete, inaccurate or misleading, or where the Goods include prohibited items as set out in these Terms and Conditions.
4. Quotations and Charges
Quotations are based on the information supplied by the Customer, including volume or number of items, access conditions, distance, and any special handling requirements. If this information is later found to be incorrect or incomplete, Storage Bethnal Green may adjust the charges to reflect the actual work required.
Unless stated otherwise, quotations do not include customs duties, tolls, parking charges, congestion charges, fines, storage of items beyond the agreed period, additional insurance, or the disposal of unwanted items. Such costs will be payable by the Customer in addition to the quoted price.
All prices are stated exclusive of any applicable taxes unless clearly indicated otherwise. Where tax is applicable, it will be added to the invoice at the prevailing rate.
5. Payments
Unless agreed otherwise in writing, payment for removal services is due in full prior to commencement of the Services, and payment for storage services is due in advance for each storage period.
Storage Bethnal Green accepts payment by the methods notified to the Customer during the booking process. Funds must be cleared before the Services are carried out or before Goods are released from storage.
If payment is not received on time, Storage Bethnal Green may refuse to commence or continue the Services, may withhold delivery of Goods, and may prevent access to the storage facility until all outstanding sums are paid in full, including any interest or charges that may apply.
Storage charges will continue to accrue during any period in which access or release of Goods is suspended due to non-payment.
6. Late Payment and Lien
If the Customer fails to pay any amount due under the Contract by the due date, Storage Bethnal Green may charge interest on the overdue amount at a reasonable commercial rate, from the due date until payment is received in full.
Storage Bethnal Green has a general lien over the Goods for any unpaid charges relating to the Services. This means that Storage Bethnal Green may retain possession of the Goods until all outstanding amounts have been paid in full.
If any sums remain unpaid after reasonable notice has been given, Storage Bethnal Green may, at its discretion, arrange for the sale or disposal of some or all of the Goods in order to recover the outstanding debt and any associated costs. Any surplus proceeds, after deduction of all amounts owed and reasonable costs, will be made available to the Customer upon request.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by giving Storage Bethnal Green written notice. Cancellation or amendment charges may apply, depending on the notice given and any costs already incurred.
If the Customer cancels more than a reasonable minimum notice period before the scheduled service date, any deposit may be refunded or applied to a future booking at the discretion of Storage Bethnal Green. Where insufficient notice is given, part or all of the charges may remain payable.
Where the Customer wishes to change the date, time, or scope of the Services, Storage Bethnal Green will use reasonable efforts to accommodate the change but cannot guarantee availability. Additional charges may apply for changes that increase the duration, distance, labour, or complexity of the Services.
Storage Bethnal Green reserves the right to cancel the Contract or decline to carry out the Services where the safety of staff, third parties, or property would be put at risk, or where the Customer is in breach of these Terms and Conditions. In such cases, reasonable efforts will be made to notify the Customer as soon as possible.
8. Customer Responsibilities
The Customer is responsible for ensuring that:
They are either the owner of the Goods or have full authority from the owner to store and move the Goods and to enter into the Contract.
Access is available at the collection and delivery addresses at the agreed times, including suitable routes and arrangements for parking or loading where necessary.
Any required permissions or permits for parking, loading, or road access are obtained in good time prior to the Services being carried out.
All Goods are properly packed, secured, and ready for removal or storage unless packing services have been agreed as part of the Contract.
The contents of all containers, boxes, furniture and other items do not include any prohibited or hazardous materials.
The Customer shall indemnify Storage Bethnal Green for any loss, cost, or liability arising from a breach of these responsibilities.
9. Prohibited and Restricted Items
The Customer must not submit for storage or removal any of the following items without the prior written consent of Storage Bethnal Green:
Explosives, flammable or combustible substances, gas cylinders, firearms or ammunition.
Chemicals, toxic or hazardous materials, asbestos, or any items classified as dangerous goods.
Perishable goods, live animals, plants, or any other items requiring controlled conditions such as refrigeration.
Valuables of unusually high value or theft risk, including but not limited to cash, currency, precious metals, jewellery, fine art, antiques of high value, or important documents.
Any item the possession or transport of which would be unlawful.
Storage Bethnal Green may refuse to store or transport any item that appears to be prohibited, unsafe, or unsuitable, and may, where lawful and reasonably necessary, arrange for disposal of such items at the Customer's cost.
10. Access to Storage
Access to the storage facility and the Goods will be by arrangement with Storage Bethnal Green during normal operating hours or at such other times as may be agreed.
Storage Bethnal Green may require reasonable notice for access requests, retrieval, or inspection of Goods. Proof of identity and evidence of authority may be required before access is granted.
The Customer, or any person authorised by the Customer, shall comply with all site rules and health and safety requirements when visiting the storage facility.
11. Liability and Limitations
Storage Bethnal Green will exercise reasonable care and skill in the provision of the Services. However, liability for loss of or damage to Goods is limited as set out in this clause.
Storage Bethnal Green will not be liable for loss or damage arising from inherent defects in the Goods, normal wear and tear, atmospheric or climatic conditions, vermin or pests, acts or omissions of the Customer, defective or inadequate packing by the Customer, or where Goods are not suitable for storage or transport.
Unless otherwise agreed in writing, the total liability of Storage Bethnal Green for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable capped amount per item or per consignment. The applicable limit will be notified to the Customer during the booking process.
Storage Bethnal Green shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
12. Customer Insurance
The Customer is strongly advised to arrange adequate insurance cover for the full replacement value of the Goods while in storage and during any removal or transport. Any cover provided by Storage Bethnal Green, if offered, will be subject to separate terms and limitations and may not replace the need for independent insurance.
If the Customer does not arrange appropriate insurance, they accept that Storage Bethnal Green's liability is restricted by the limitations set out in these Terms and Conditions.
13. Waste and Environmental Regulations
Storage Bethnal Green operates in compliance with applicable waste management and environmental regulations. The Customer must not use the Services to store or dispose of waste materials contrary to such regulations.
The Customer is responsible for ensuring that any items presented for removal or storage are not classed as controlled, hazardous or regulated waste, unless prior written agreement has been obtained and all necessary documentation and arrangements are in place.
Storage Bethnal Green may refuse to remove or store any items reasonably suspected to be waste or hazardous material. Where such items are inadvertently taken into storage or transport, Storage Bethnal Green may arrange for lawful disposal or treatment and charge the Customer for all associated costs, including any regulatory charges, specialist contractor fees, and administration costs.
The Customer shall indemnify Storage Bethnal Green against any liability, cost, or claim arising from a breach of waste or environmental regulations resulting from the nature or condition of the Goods supplied by the Customer.
14. Force Majeure
Storage Bethnal Green will not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay is due to events beyond its reasonable control. These events may include extreme weather, acts of government or public authorities, strikes or industrial disputes, failure of utilities, road closures, accidents, or other unforeseen circumstances.
Where a force majeure event occurs, Storage Bethnal Green will use reasonable efforts to notify the Customer and to resume performance of the Services as soon as practicable.
15. Termination
Either party may terminate the storage element of the Contract by giving reasonable notice in writing, subject to payment of all sums due up to the date of termination, including any agreed minimum storage period.
Storage Bethnal Green may terminate the Contract immediately if the Customer commits a serious breach of these Terms and Conditions, fails to pay sums due, becomes insolvent, or ceases to trade. In such circumstances, Storage Bethnal Green may require the Customer to remove the Goods promptly and to pay all outstanding charges.
If the Customer fails to arrange collection of the Goods after termination, Storage Bethnal Green may, after giving reasonable notice, arrange for disposal or sale of the Goods in accordance with the lien provisions above.
16. Data Protection
Storage Bethnal Green will process personal data supplied by the Customer for the purposes of managing the Contract, providing the Services, handling payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws.
By entering into the Contract, the Customer consents to the use of their personal data for these purposes. The Customer may request details of the personal data held about them and may exercise other rights under data protection law, subject to applicable conditions.
17. Complaints
If the Customer has any concerns about the Services, they should raise them as soon as possible so that Storage Bethnal Green has an opportunity to investigate and, where appropriate, to put matters right.
Complaints should be set out clearly, including details of the service date, the nature of the issue, and any supporting information. Storage Bethnal Green will endeavour to respond within a reasonable timeframe and to propose any appropriate resolution.
18. General Provisions
No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of Storage Bethnal Green.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Bethnal Green in exercising any right or remedy under the Contract shall constitute a waiver of that or any other right or remedy.
The Contract is between Storage Bethnal Green and the Customer. No other person shall have any rights to enforce any of its terms.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided by Storage Bethnal Green.
20. Acceptance of Terms
By placing a booking, paying any deposit or charges, delivering Goods into storage, or allowing us to commence any removal or related services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
